Shipping policy

SHIPPING POLICY

Last updated: 29 October 2026

WHERE WE DELIVER

www.bback.my delivers within Malaysia only, to both West and East Malaysia.

If you are ordering from elsewhere, our products are available from bback.co (Singapore) and bback.hk (Hong Kong).

DELIVERY CHARGES

Order value	West Malaysia	East Malaysia
Under RM200	RM5.99	RM14.99
RM200 and above	Free	Free

The free delivery threshold is calculated on the order value after any discounts, and before delivery charges.

DELIVERY TIMES

Orders are delivered within 4–8 working days of being dispatched. Working days are Monday to Friday, excluding public holidays.

Delivery may take longer during sale periods, public holidays and festive seasons, or because of weather or other events outside our control. These timings are estimates and are not guaranteed.

ORDER PROCESSING

Orders are processed on working days. Orders placed on a weekend or public holiday are processed on the next working day.

You will receive an order confirmation by email once your order is placed, and a second email with tracking details once it has been dispatched.

DELIVERY ADDRESSES

Please check your delivery address carefully before placing your order. If you need to correct it, email support@support.bback.co as soon as possible — we may not be able to change an address once the order has been dispatched.

We are not responsible for orders delayed, lost or returned to us because an incorrect or incomplete address was provided. Where an order is returned to us for this reason, we can resend it once you have paid the delivery charge again.

MISSING, DELAYED OR DAMAGED ORDERS

If your order has not arrived within 10 working days of dispatch, or arrives damaged, email support@support.bback.co with your order number and we will look into it. For damaged items, please include photographs of the product and its packaging.

CONTACT

BB Consumers Pte Ltd Email: support@support.bback.co